CLIENT ONBOARDING
Welcome to Draft.
We’re excited to work with you.
This onboarding guide explains how we work together. Following these guidelines helps us keep projects organized, maintain consistent quality, and deliver your content as efficiently as possible.
WORKING TOGETHER
01 / COMMUNICATION
One channel.
Use one primary channel throughout the project.
Please avoid sending requests across multiple platforms, this can lead to missed information and delays.
• Response within one business day
• Outside business hours: next business day
Slack
02 / ASSETS
Everything, together.
Before editing begins, please ensure all required assets have been submitted.
Please include
• Raw footage
• Script (if applicable)
• Editing instructions
• Supporting assets
Editing begins once all required materials have been received.
ACCEPTED FILE SHARING
Google Drive
Frame.io
Dropbox
03 / DIRECTION
Show us your taste.
Keep your content consistent with a complete brand kit.
• Logo files
• Brand colors
• Fonts
• Brand guidelines
Creative references
• Previous videos
• Favorite creators
• Competitor content
• Videos you’d like us to reference
OUR WORKFLOW
01
Submit Your Assets
You send us all required files and instructions.
02
Production
Our team edits your content according to your brand guidelines.
03
Review
You’ll receive the first version for review.
04
Revisions
We implement your requested revisions.
05
Approval
Once you’re happy with the final version, you approve the project.
06
Delivery
We deliver the finalized files.
RUSH PROJECTS
Rush projects are available by request and depend on current capacity. If we can take it on, we’ll confirm the delivery window and any rush fee before production begins.
REVISIONS
One clear message.
Your included revision rounds are outlined in your Service Agreement. Combine feedback and be as specific as possible.
PREFERRED FORMAT
02:15 — Replace homepage screenshot
04:28 — Remove zoom effect
07:12 — Increase subtitle size
01
Final Approval
After revisions, we send the final version for approval. Once approved, the project is complete and final files are delivered. Any further changes may be treated as a new revision request.
02
File Storage
Files are stored for 30 days after final delivery unless otherwise agreed. Download and back up your final exports, raw footage, and project assets.
03
Content Ownership
Once invoices are paid in full, you receive ownership and usage rights to final delivered content. Draft may showcase completed work unless otherwise agreed in writing.
BEST PRACTICES
Fast input.
Better output.
Following these recommendations helps us
deliver your content faster.
✓ Upload all footage at once
✓ Organize files before sending
✓ Include scripts when available
✓ Provide editing references
✓ Consolidate feedback into one message
✓ Use timestamps for every revision
✓ Notify us early about launches
“Make it better” and “Something feels off” require clarification and can extend revision times.
NEED HELP?
If you have any questions or need assistance, reach out through your designated communication channel. We’re here to make the production process smooth and efficient.
THANK YOU
We’re committed to high-quality content through a reliable production system, clear communication, and an efficient workflow. We look forward to creating great content together.